How to Find Problems and Solve it During Softening System

Troubles & Solutions

During softening system running, there are several problems may occur, here we list the most common reasons and solutions to different problems. You can check them and find the best solution. You can also contact with our professionals technicians for help.

Problems, Reasons and Solutions
Problems	Reasons	Solutions
Water Softener Does Not Regenerate Automatically	Interruption of system power supply	Check for proper power supply
	Incorrectly set regeneration parameters	Reset regeneration parameters
	Power adapter damaged	Check and replace the adapter
	Main control board damaged	Check or replace the motor
	Valve core stuck	Check the valve core
	Turbine in the flowmeter is stuck or has rust	Remove the flowmeter and flush with water, if it still cannot rotate, replace the flowmeter
	Inaccurate flow meter	Inspect flowmeter and pipeline system
Cannot regenerate as the setting time	Incorrectly set time at the current	Check and reset the current time
	Power outage is more than three days, so the current time is incorrect	Reset the current time
Effluent water hardness consistently exceeds the standard	Bypass valve opened or leaked	Close, inspect and maintain the bypass valve
	Salt tank is too small or less salt in the salt tank	Ensure that the salt tank is full and that there is sufficient solid salt in the salt tank
	Jet clogging	Clean or replace the injector.
	Inadequate brine of the salt tank	Check the brine time and level after brine
	Leakage of central pipe O ring	Ensure that the central tube and the О-ring are in good condition.
	Internal water fouling of the valve body	Check and repair the valve body or replace it
	Incorrect regeneration time setting or raw water quality becomes worse	Correct setting and adjustment of regeneration time or cycle volume
	Insufficient amount of resin	Add resin to the appropriate level and identify the cause of resin loss
	Poor raw water quality or flowmeter impeller stuck	Reduce turbidity of incoming water, clean or replace flow meters
Water output significantly reduce or even no water output	Top water distributor is heavily clogged with suspended matters	Add pre-filters to control the incoming water turbidity <5FTU. Increase backwash strength. Remove the resin and clean if necessary
	Large amount of broken resin	Replace resins
	Running time is too long to resin layer is compacted.	Shorten running times and strengthen backwashing appropriately.
	Floating bed resin has not cleaned for a long time.	Remove the resin from the tank, clean it and put it back in
High chloride content in the effluent	Injector malfunction or with inclusions	Clean or overhaul the injector
	Brine control valve cannot close	Overhaul or cleaning the control valve
	Salt absorption time is too long, resulting in too short washing time. Or the wash time is set too short.	reasonable setting of salt tank filling water time (control the brine level at the right level), brine time, slow wash time and wash time
Cycles of water production decreased (not yet reached the set amount of water production or running time, the output water failure ahead)	regeneration set is incorrect.	Reset and regenerate according to the correct requirements.
	Resin is oxidative deterioration	Regenerate or replace resin.
	backwash is not thorough enough, resin is contaminated with suspended matters to cause caking and overflow	Increase the backwash flow and time as appropriate. If the incoming water turbidity is large, Add pre-filters before softener.
	Poor regeneration performance due to incorrect salt setting	Reset the salt amount appropriately to improve regeneration performance.
	Incorrectly set of hardness or exchange capacity.	Recalculated and set based on assay results.
	Insufficient height of resin layer	Check resin loss reason and increase the filling amount of resin.
	Bad feeding water quality.	Instantaneous regeneration manually and reset the regeneration cycles or water production
	Turbine in flow meter is stuck.	Repair or replace turbine
	incorrectly matched injector and tank	Choose the right injector as the instruction.
Water pressure loss or rust in the pipeline	Iron elements buildup in the water softener or in the pipeline.	Clean water softener and pipeline
Water pressure loss or rust in the pipeline	High iron content in raw water, causing resin contaminated.	Add iron removal filters in softening system.
No water comes out when backwashing	inlet and outlet are connected backwards	Rearrange inlets and outlets
	Upper water distributor is blocked	Clean or replace the upper water distributor
	The inlet system is disconnected	Check the water supply system or solenoid valves, etc.
	Unsuitable drainage restrictor ring and high backwash strength	Replace with suitable restrictor ring.
Continuous drainage from the drain port of the flat valve	Internal water run-off in the valve body	Check and repair the valve body or replace it
	Power failure during backwash or wash	Turn to Run position Manually or close the bypass valve and open it again when the power supply is normal
	High water pressure and valve is not in place	Reduce water pressure or set pressure relief line to relieve pressure
Continuous drainage from the drain of the piston valve	Inlet water pressure is too low, below 0.2 MPa	Improve system inlet pressure to required data.
	Drain pipe is too long or with back pressure	Disconnect the distribution valve drain from the main drain and discharge directly to atmosphere
	Blocked inlet or outlet pipe of the control valve	Check and clean the inlet and drain pipe of control valve.
	Diaphragm pump damage	Replace diaphragm pump
	The turbidity of the incoming water is too high, causing the piston of the valve body to be pulled out or foreign objects to enter the valve body	Add a pleated filter to the incoming water to ensure the incoming water quality.
No salt absorption	Low water inlet pressure	Add booster pump and adjust the water pressure to required data.
	Salt suction line is clogged or suction line is too long	Check the pipeline and remove the blockage. keep the salt suction pipe as short as possible and do not use fine salt to avoid blockage of the salt suction pipe
	C. The salt solution tube is not sealed, allowing air to enter the salt solution tube (bubbles are produced)	C. Check and seal the joints of the salt water pipe
	D. Clogged or faulty jet streamers	D. Cleaning or replacing the injector
	E. Internal water movement in control valves	E Check and repair or replace the control min
	F Poor drainage (drains too long, etc.)	F. Checking the drainage pipes
	G. Clogging of the water distributor by impurities	G Clear impurities (broken resin, sediment, etc.) that block the water distributor
	H jet and drainage restrictor ring not compatible with the tank	H with optional jet and drainage restrictor ring as per instructions
	J Control valve with ball valve Ball valve not open	J Check and repair or replace ball valves or connection lines